Web Delivery and Return
Delivery & Returns
Delivery Options
Poshcatcarina offers a range of delivery options to suit your needs. All deliveries require a signature.
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Delivery Service |
Availability |
Area |
Charges |
Delivered |
|
Standard |
24/7 |
Mainland UK* |
£5.95 |
3-5 working days |
|
Next Day Delivery |
Monday to Friday on all orders placed before 1pm |
Mainland UK, Please see below chart for exempt postcodes |
£12.00 |
1 working day |
|
Saturday Delivery |
Monday to Friday on all orders placed before 1pm Friday. |
UK Zones 1** |
£15.95 |
Saturday |
|
Europe Zone A |
24/7 |
- Denmark - France - Germany - Guernsey - Ireland - Italy - Jersey - Luxembourg - Netherlands - Spain - Balearic Islands: Majorca, Minorca, Ibiza, Formentera*** (country is Spain) - Sweden |
£20.00 |
5 - 6 working days |
|
Europe Zone B |
24/7 |
|
£20.00 |
6 - 10 working days |
|
North America and Far East |
24/7 |
|
£25.00 |
6 - 10 working days |
|
Rest of the World |
24/7 |
|
£25.00 |
10 - 12 working day |
*Excludes Scottish Highlands, certain British islands and selected postcodes throughout the UK.
**For full information on postcode zones, please contact the Poshcatcarina Direct Customer Care Team by calling +44 (0) 1708371042
***Delivery to these islands will take 6-10 working days.
Postcodes that aren't covered for Next Day & Saturday Deliveries
We regret that we cannot offer Next Day and Saturday deliveries to the below postcodes.
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Area |
Post Codes |
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Scotland |
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England |
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Northern Ireland |
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Wales |
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Isle of Man |
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Isle of Scilly |
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Isle of Wight |
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Important information
All Poshcatcarina products are dispatched directly from our in-house storeroom. Poshcatcarina is legally binded to list and sell only 100% genuine and authentic goods. Any consignment goods will have to be received, quality checked and authenticated by our strict in-house procedures in terms of quality and authenticity. Consignment goods which pass our expertise check and authentication will be listed, sold and dispatched solely by Poshcatcarina. For those consignment products which DO NOT pass our verification will be automatically returned to the consignee.Consignment goods can be brand new but past season or preowned with minor defects. Details of consignment goods will be clearly stated in the Product Descriptions with photos illustration. Customers are highly recommended to read the details before purchase in terms of the model, season, defects, original packaging and preowned condition.
To protect the seller's and consumers' rights, Poshcatcarina operates and complies to the UK Consumer Rights Act 2015 (For more details visit www.legislation.gov.uk/ukpga/2015/15/contents). Customers who do not satisfy with the purchase will allow to get a full refund within 14 days and exchange or issue with credit notes up to 30 days of receiving the items. Goods should be returned in the same condition of purchase. Refund or exchange will be issued once return goods are being received and checked by our in-house experts.
Any changes in delivery times or charges related to this will be stated in individual product descriptions.
All orders require a signature upon receipt.
If we attempt to deliver to a delivery address but delivery is impossible or impractical (for example because of access problems or because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery), you may contact us with an alternative delivery address and we will redeliver to that alternative delivery address.
Poshcatcarina reserves the right to charge a further delivery fee for each delivery attempt made. However, if we do not hear from you with a suitable alternative delivery address within seven days of the attempted delivery, then we may cancel your order and deduct from your refund the additional delivery charges and a charge for our administration and storage which will be no more than 20% of the price of the goods.
If delivery is impossible or impractical on two or more occasions, then we may cancel your order and deduct from your refund the additional delivery charges and a charge for our administration and storage costs which will be no more than 20% of the price of the goods.
We are unable to redirect orders once items have been dispatched.
Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorisation.
The delivery charges above apply only to online orders made through Poshcatcarina. If you have any further queries regarding Poshcatcarina.com delivery, please contact our Customer Care Team on:
UK Landline: +44 (0)1708371042
*International/Mobile: +44 (0)7535484291
Fax: +44 (0)1708371042
Lines are open Monday to Friday 10.00am - 5.00pm GMT. We are closed at weekends and on Bank Holidays. Alternatively, email your query to Love@Poshcatcarina.com
*Calls to this number from a UK landline may be charged. Please contact your service provider.
Returns and cancellations
Poshcatcarina offers free returns service only to UK purchases. For those EU and Overseas purchases, customers will be responsible for the postage.
To return unsuitable purchase(s), UK customers please contact us to issue a return label and attach to your parcel before posting the package at your Post Office. We strongly recommend that you to retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
All returns should be sent to:
Poshcatcarina Direct Customer Returns
5 Starch House Lane, Essex,
London, IG6 1PU,
United Kingdom
Return of any items will be subjected to Poshcatcarina Delivery and Return terms for online purchases. If you would like to discuss the return of any item, or have any further questions about our return policy, please contact:
Poshcatcarina Direct Customer Care Team on +44 (0) 1708371042 * (UK Landline) or on +44 (0)7535484291 (International/Mobile). Alternatively, email your query to Love@Poshcatcarina.com.
If you wish to cancel an order placed with Poshcatcarina, please return the confirmation email to us, stating your wish to cancel the order, or phone our Poshcatcarina Direct Customer Care Team on:
- UK Landline: +44 (0)1708371042
- *International/Mobile: +44 (0)7535484291
- Fax: +44 (0) 1708371042
- Lines are open Monday to Friday 10.00am - 5.00pm GMT. We are closed at weekends and on Bank Holidays.
- Customers must return any products you wish to cancel to us within 14 days of receiving them, in the same condition of the product descriptions.
- Customers have a legal obligation to take reasonable care of the products while they are in their possession. If you fail to comply with this obligation, we may have a right of action against you for compensation of lost or your refund or exchange might not be authorized and processed. We recommend that you return your parcel to us using a delivery service that insures against loss and requires signature as proof of delivery.
- Returns should be sent to Poshcatcarina Direct Customer Returns, 5 Starch House Lane, Essex, London IG6 1PU, United Kingdom.
It is highly recommended for all customers to read the description of items before any purchase is made.
*Call to these number from UK landline may be charged. Please contact your service provider for details.
Klarna Payment
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
· Pay later.
· Pay later in 3.
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.